Webinar: Penyelesaian Konflik di Tempat Kerja

Veni Novita; Rinda Septiani; Devi Yulia Sartika; Haura Callista Sajidah Ardila Putri; Rachma  Tryadzanita Salsabila; Raniasari  Bimanti Esthi

doi:10.36728/tm.v4i2.3906

Veni Novita PT. Misumi Indonesia
Rinda Septiani Pelita Bangsa University
Devi Yulia Sartika Pelita Bangsa University
Haura Callista Sajidah Ardila Putri Pelita Bangsa University
Rachma Tryadzanita Salsabila Pelita Bangsa University
Raniasari Bimanti Esthi Pelita Bangsa University

DOI: https://doi.org/10.36728/tm.v4i2.3906

Keywords: Organizational Conflict, Conflict Resolution, Organizational Theory, Community Development, Webinar

Abstract

Conflict in the workplace is a common phenomenon that can harm employee productivity and well-being if not appropriately handled. This webinar was held to increase the understanding and skills of Pelita Bangsa University students in managing conflict in the work environment. The resource person is Mrs. Veni Novita from PT. Misumi Indonesia shares practical insights regarding types of conflict, their causes, and conflict resolution techniques such as mediation and negotiation. Service methods include delivering material via the Google Meet platform, interactive discussions, and evaluation using pre-tests and post-tests and participant satisfaction questionnaires. The evaluation results showed an increase in participant understanding by 25% and a high level of satisfaction with the material and resource persons. This activity also indicates changes in students' attitudes and readiness to deal with workplace conflict. This webinar is essential because it provides practical knowledge to increase students' employability and help them adapt to a dynamic work environment. In conclusion, this webinar succeeded in achieving the goal of community service by providing short-term positive impacts and potential long-term benefits for participants. Further development is recommended to increase the effectiveness and reach of future activities.