Webinar: Memahami Konflik Organisasi

Abstract

Conflict in organizations is an unavoidable phenomenon and often becomes a challenge in maintaining work effectiveness. This webinar was held as a form of community service, aimed at increasing understanding and conflict management skills among Pelita Bangsa University students. This topic was chosen considering the importance of the ability to handle conflict effectively in an increasingly complex world of work. The methods used in this webinar include the presentation of material by expert speakers, discussions, and relevant case study simulations. The evaluation was carried out through pre- and post-webinar questionnaires, as well as qualitative interviews to assess participants' understanding and changes in attitudes. Results showed a significant increase in participants' understanding of conflict resolution concepts and techniques. Participants also reported positive changes in their ability to communicate and collaborate in the workplace. The advantage of this activity is the participatory and interactive method used, although there are disadvantages in terms of limited time to study the material. This activity has great potential to be developed further with additional duration and more in-depth practical training sessions. In conclusion, this webinar succeeded in achieving its objectives and provided significant benefits for participants in the short and long term. Further development of this activity can have a broader and more sustainable impact, and contribute significantly to improving conflict management skills among students and young professionals.